Privacy Policy

1. Who and what this policy covers

This policy applies to information handled through the Global Link website and its account, transaction, verification, and support features. It should be read with the Terms & Conditions and any specific notice shown when you use a feature.

Some services are provided through hosting, storage, communication, or other providers. Their handling of information may also be governed by their own policies and the applicable agreement with Global Link.

2. Information the platform handles

Depending on the features you use, information may include:

• Account details: username, unique account code, password hash, phone number, country, referral information, account status, the version of the Terms and Privacy Policy accepted, acceptance timestamps, and any other details you choose to provide.
• Financial and activity records: deposit and withdrawal requests, investment orders, balances, earnings, referral commissions, account adjustments, payment references, and related status or timestamps.
• Verification information: the photo you choose to submit for face verification, review status, submission time, and any review note needed to process the request.
• Support communications: messages and any images or files you choose to send through support chat, along with delivery and conversation information.
• Technical and security information: session and security tokens, request details, device or browser information that is made available during a request, and technical logs needed to operate and protect the service.

Do not send passwords, full payment credentials, or other secrets through support chat. The platform does not need your password to provide support.

3. How information is used

Global Link uses information as needed to:

• create, identify, and manage accounts and login sessions;
• record your required acceptance of the current Terms & Conditions and Privacy Policy;
• provide the dashboard and requested platform features;
• record deposits, withdrawals, investment activity, earnings, and balance changes;
• review face-verification and other account-security requests;
• prevent unauthorized access, fraud, abuse, and manipulation;
• answer support requests and communicate service, transaction, security, or policy updates;
• maintain, troubleshoot, and improve the security and reliability of the website; and
• meet applicable legal, accounting, dispute-resolution, and regulatory obligations.

4. Camera and face-verification information

If you start face verification, your browser requests access to a camera. Camera preview frames are used by the page to help you position your face. When you submit verification, the captured photo is sent to Global Link for review by authorized personnel and is associated with your account and submission record.

The photo and review information are used to assess the verification request and help protect accounts from impersonation or unauthorized access. The current process includes human review. This policy does not claim that the platform creates a biometric template or performs an automated identity match.

Only grant camera permission when you intend to complete verification. You can manage camera permission in your browser or device settings. Verification may be needed to use or restore certain account features. Face images are kept while needed for verification, security, support, or legal record-keeping and are deleted when no longer required, subject to applicable obligations and system retention procedures.

Because face images can be sensitive personal information, they should be handled with care. Depending on your location, additional rights or rules may apply to this information.

5. When information may be shared

Private information is not displayed publicly as part of the ordinary user experience. It may be accessed or disclosed only as needed for platform operations, including:

• authorized administrators and support staff who review accounts, transactions, verification requests, or support messages;
• hosting, storage, security, communication, and other service providers working for the platform, subject to appropriate access controls and applicable requirements;
• payment or transaction services where needed to process or verify a user-requested transaction;
• professional advisers or authorities when reasonably necessary for legal compliance, security, or resolving a dispute; or
• a successor or buyer if the platform or relevant service is reorganized or transferred, subject to applicable law.

Information is shared only for the relevant operational or legal purpose. The exact providers involved may change as the platform changes.

6. How information is protected

Global Link uses technical and organizational measures intended to protect accounts and information, including access controls and secure session handling. No website, storage system, or transmission method can be guaranteed completely secure. Users should use a unique password, keep their devices protected, and contact support promptly if they suspect account access by someone else.

7. How long information is kept

Information is retained for as long as reasonably needed to provide the service, maintain account and transaction records, resolve support issues or disputes, protect the platform, and meet applicable legal obligations. Different records may have different retention periods. Closing an account does not necessarily remove records that must be retained for security, accounting, legal, or dispute-resolution purposes.

For a retention or deletion request, contact support. The team may need to verify your identity and explain any records that cannot yet be deleted.

8. Your choices and requests

Where applicable law gives you rights over your personal information, you may ask to access, correct, or delete information, or raise a concern about its handling. Contact the support team through the platform and describe your request. We may ask you to verify account ownership before acting.

You can keep account details accurate by using the available account features or contacting support. You may decline to submit a face photo, but some features may remain unavailable until required verification is completed.

9. Cookies and browser storage

The platform uses necessary browser cookies to maintain login sessions and protect requests against unauthorized actions. These cookies support core account functionality. Your browser can block or clear cookies, but doing so may sign you out or prevent some features from working. The website may also use browser storage for a feature you choose to use, such as retaining a profile-photo draft for synchronization.

10. Age and eligibility

Global Link is intended for people who meet the minimum age and eligibility requirements applicable where they live. The platform is not intended for children who are below the applicable minimum age. If you believe a child has provided personal information, contact support so the issue can be reviewed.

11. Changes to this policy

This policy may be updated as the website, services, or legal requirements change. The current version and its last-updated date will be shown on this page. If a change is material, Global Link may also provide notice through the website or another available account communication channel.

12. Contact the support team

For privacy questions or requests, contact the Global Link Support Team through the platform’s Support Chat. The chat can receive messages at any time; the team is available to respond from 8:00 a.m. to 8:00 p.m. Messages sent outside those hours will be reviewed when the team is available. Do not include your password in a privacy request.